Customer Success Manager

About The Role

Steer is looking for a Customer Success Manager to serve as a trusted advisor for building relationships, driving product adoption, and empowering our customers to fulfill their goals. You will be a subject-matter expert on the Steer platform and provide a unique level of consultation and inspiration to our customers. This role will be part of our energetic, empathetic and passionate Customer Success team. We are looking for a Customer Success Manager who enjoys collaboration, taking on new challenges at a growing startup, and driving value for our customers.

You Will

• Build strong relationships with our customers to understand their needs and ensure their success with Steer.
• Build, own, and execute customer success and engagement plans.
• Own the commercial goals of retention and revenue expansion.
• Spearhead internal, cross-functional improvement projects.
• Represent the voice of the customer, and influence the product development roadmap.
• Empower customers to connect their goals and challenges with the solution in Steer.
• Leverage behavioral data with Pendo to segment your book of business and develop communication strategies driving the greatest impact at scale.
• Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product.
• Serve as the main point of contact and liaison between clients and the rest of the Steer team.
• Maintain regular communication with clients to ensure they are maximizing the full potential of Steer’s offerings.

You Have

Must Have:

• 3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of varying size and complexity.
• Experience with a MarTech product or selling directly to marketing teams.
• Proven ability to influence and shift customer perspectives to drive change through feature and product usage.
• Prior experience teaching technical information to a non-technical audience.
• Strong customer-facing and presentation skills with the ability to establish credibility with business owners.
• Positive attitude, empathy, and high energy.
• Superb written and verbal communication skills
• Ability to take initiative and adapt.
• BA/ BS degree or equivalent experience.

Nice to Have:

• Experience in a customer success role at a startup.
• Experience working in the automotive tech industry.
• Experience working at a CRM company.

Interview Process

1. Initial Screen – 30min
2. Hiring Manager Interview – 45min
3. Career Journey Interview – 60min
4. Case Study + Presentation – 60min
5. Reference Checks

We Offer

• 100% remote
• 100% employer paid medical insurance
• Flexible PTO with 15 days minimum
• Generous Parental Leave
• 401k
• Learning Stipend
• WFH Equipment
• Chance to work with the latest technology
• A collaborative and innovative work culture
• Opportunities for career growth and development