Log In

Don't have an account? Sign up now

Lost Password?

Sign Up

Password will be generated and sent to your email address.

Customer Service

Customer Success Outreach Associate

As a Customer Success Outreach Associate, you will play a crucial role in fostering positive relationships with our customers and ensuring their satisfaction with our products or services. You will be responsible for reaching out to customers, understanding their needs, addressing any concerns they may have, and providing assistance to maximize their experience.   
Key Responsibilities:
  • Initiate proactive outreach to customers via email, phone calls, and other communication channels. 
  • Build rapport with customers to understand their requirements and challenges. 
  • Provide product or service demonstrations and answer inquiries effectively. 
  • Negotiate migration and upgrade contract and transition customer to implementation team 
  • Identify and address customer concerns or issues promptly. 
  • Collaborate with internal teams to resolve customer queries or escalate issues when necessary. 
  • Ensure timely and satisfactory resolution of customer problems. 
  • Work closely with sales and marketing teams to identify opportunities for upselling or cross-selling based on customer requirements. 
  • Contribute to the development of customer success strategies and initiatives.    
    • Requirements:
  • Bachelor’s degree in business administration, marketing, communications, or related field. 
  • Strong communication skills, both verbal and written. 
  • Previous negotiation and objection handling experience 
  • Excellent interpersonal skills with the ability to build relationships and trust with customers. 
  • Problem-solving abilities and a proactive approach to customer issues. 
  • Ability to work collaboratively in a team environment. 
  • Familiarity with customer relationship management (CRM) software is a plus. 
  • Prior experience in customer service, sales, or a related field is advantageous but not required. 

    • Source ⇲
    Remotive: easily access active and fully remote job opportunities in Customer Service from vetted tech companies.

    Job Overview

    • Date Posted:
    • Expiration date: December 18, 2025
    • Location: Anywhere
    • Job Title: Customer Success Outreach Associate
      • Apply for job